Setting New Norms in Today's Digital Culture with Erica Dhawan

Gail Davis is joined by Erica Dhawan who shares her wisdom on communication in today's digital culture - including using connectional intelligence and reading digital body language in our modern workplace.

Show Notes
In this episode we’re joined by Erica Dhawan. Erica is a leading authority in the world of teamwork, collaboration, and innovation, as well as a Wall Street Journal best-selling author. She has been ranked as one of the top female keynote speakers and has also been referred to as “the Oprah of management thinkers.” Erica shares her wisdom on communication in today’s digital culture -  including using connectional intelligence and reading digital body language in our modern workplace.

Key topics in this episode include:

• Why Erica emphasizes the importance of being a speaker.
• The field she thought she would go into and why she shifted into speaking instead.
• What speaking has brought to her life and why she feels drawn to it.
• Erica’s secret for keeping her content fresh and relevant.
• What connectional intelligence is and why it’s so important in today’s workplace.
• Why understanding digital body language is so relevant to teams today.
• The consequences of our “always on” culture and what we need to do about it.
• What you can do to make your team members feel truly valued.
• The unique struggles that women who are direct have in the workplace.
• Why communication style should vary internally versus externally.
• What senior team members need to remember about their junior team members.
• The key driver of trust in teams and how to avoid creating a toxic workplace.
• How creating norms can help you thrive despite the distance between team members.
• What Erica has been told is her greatest gift and how you can use it too.